FAQ
FAQ
What types of payment do you accept?
We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Do you have stores or only an online store?
We do not have physical stores. We only sell online at the moment.
Where do you ship the products from?
We ship from our factories in Canada
How long until my product ships?
We aim to ship within 24 hours of order date
What is the estimated delivery date (ETA)?
Depending on your locations, delivery may take between 3-7 open days. Please rest assured that we will send you your tracking number as soon as it ships
How do I return and replace my item?
We firmly believe in the quality of our products. So we offer a 30-day risk-free money back guarantee (return shipping costs excluded). If for some reasons you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked.Please contact us first by email at (email) and we will provide you with the appropriate return shipping address .⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.⚠️ Please also be aware that any returns sent to us without first contacting our customer service will not be accepted.
Where is my order confirmation?
The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam emails or trash as it may also end up there.
What should I do if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
